Managing difficult people

There is no such thing as a difficult person, but you will find difficult behaviour and difficult situations.
The goal of this course is to help you to reframe what we might term difficult people so that we can think more logically rather than emotionally about some of the behaviours that may be present.

When we get to the point that we are viewing someone through an emotive lens, it can be difficult to see a path forward in terms of how we might deal with the situation. We will explore some practical strategies that you can implement immediately off the back of this course. You will leave feeling empowered to know what to do and how to do it.

Facilitator
Venue & Travel Information

Dr Mike Rotheram, External Consultant, Performance Mind

Mike is a HCPC Registered Performance Psychologist and Chartered Psychologist with the British Psychological Society. He is the Director of Performance Mind Ltd and currently works as the Performance Psychologist with the England Women's Cricket Team. He also works as a Psychology Technical Lead within the English Institute of Sport supporting GB Boxing, British Athletics, GB Para Table Tennis and Cricket. Mike has a wealth of experience in the world of performance. He has been through three Olympic cycles with the GB Speed Skating team and recently finished working with the England Lions Cricket team. Mike completed his PhD in 2007 at Sheffield Hallam University. His PhD looked at the psychological mechanisms which underpin severe performance breakdowns such as the ‘yips’. Over the past 10 years he has worked as a performance consultant within education, business and health. He has worked extensively within Lancashire Education Authority delivering leadership training and coaching. He has also worked with the Royal Bank of Scotland, Natwest, Boots and the NHS bringing the principles of performance psychology to the front line. Mike is a passionate and engaging presenter and brings the theory to life with his rich experience of working on the coalface in elite sport.

For more information see the Performance Mind Website here.

Courses