Governor Training - Handling complaints

What are the governing body’s responsibilities?
What should a complaints procedure include and what does publishing it mean?
How much information should governors have about complaints?
What is the role of the headteacher and what is the role of the governors?
What are complaints hearings and how should they be conducted?
What are the potential outcomes of a complaint and what avenues are available for appeals?
Practical steps Boards can take when handling complaints

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Forrest Governance

Forrest Governance specialises in bespoke training and consultancy services for educational governance. We have direct experience and knowledge of designing and delivering governance training programmes for a wide range of local authorities, primary, secondary and special schools, colleges and multi-academy trusts. We pride ourselves on understanding the needs of your organisation.

All of our services meet the national competency framework for governors’ standards and are regularly reviewed in line with latest best practice and DfE guidelines.

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